Global Public Affairs is responsible for enhancing and protecting Citi’s reputation around the world. In EMEA, GPA includes four key disciplines: media relations, employee communications, institutional branding and community development.
Citi has an on-the-ground presence in 55 countries throughout EMEA, and GPA has individuals or teams based in 27 of those countries. GPA’s EMEA hub is located in London, Citi’s regional headquarters.
Role / Position Overview
The Public Affairs Officer for Ireland is tasked with enhancing and protecting Citi’s reputation in the country. The individual will be responsible for building strong working relationships with our local leadership team, and developing and executing a comprehensive public affairs strategy for the country. The successful applicant will also become a trusted adviser to our cluster head for all of Citi’s businesses throughout Europe, who sits in Dublin.
The role reports directly to the EMEA Head of GPA, who is also the GPA lead for Europe. The role has a matrix reporting line to the Chief Country Officer for Ireland.
•The PAO should be a trusted public affairs consultant and partner to the cluster head, chief country officer and leaders of our products and functions within Ireland.
•Create and execute a measurable country public affairs plan that is aligned regionally and globally.
•Develop strong relationships with key opinion leaders in national and international media.
•Ensure our senior leaders in Ireland, where appropriate, have good working relationships with the key opinion leaders in national and international media.
•Ensure spokespeople are well trained and well versed in Citi’s narrative and key messages.
•Escalate issues as appropriate.
•Create and implement a comprehensive employee engagement strategy for Ireland, which includes:
-Field work to determine the mind-set of employees, their levels of engagement
-Identify gaps and targetable areas for communication and engagement
-Partnering with senior managers to develop a management-led strategy to create a shared sense of purpose and direction with client at the centre. The strategy will aim to instil a client centric mind-set, develop capability and form habits. Oversee the execution of those strategies and exercise quality control
•Lead an effort to assist people managers throughout the organisation in making their teams more responsive to business objectives and client needs.
•Create and distribute appropriate content for Citi’s internal channels, including memos, newsletters, event invitations and websites.
•Ensure internal communication messaging is aligned with business objectives, and is consistent across platforms and with external messaging.
•Lead the internal communications strategy for the cluster head and chief country officer, including overseeing town halls and writing scripts.
•Deliver high quality community programmes that employees enjoy, achieve significant social impact and are aligned with Citi’s global citizenship strategy.
•Showcase Citi’s flagship Pathways to Progress initiative in Ireland.
•Ensure Citi branding in Ireland is aligned and consistent with Citi’s global standards.
•Source local sponsorship and branding opportunities that meet both Citi’s brand objectives and drive value for our businesses.
•Help establish Citi as an aspirational brand for prospective employees.
The successful candidate will manage a comprehensive public affairs strategy for a global organisation within one of its key regional hubs, encompassing more than 2,000 employees. The role encompasses media relations, employee communications, community development and institutional branding within a country with an expanding workforce. The individual must also be a trusted adviser to one of our most senior managers within the EMEA region, our European cluster head, who sits in Dublin.
•Ability to create and execute a comprehensive public affairs strategy for a large and complex business.
•Ability to build and maintain strong relationships with external partners, including key media and community partners.
•Ability to build and maintain strong relationships with senior leadership within the bank.
•Excellent news judgement.
•Ability to create and execute a comprehensive internal communications strategy.
•Basic working knowledge of a large financial services company.
•Extensive media experience.
•Experience working with large and complex organisations, preferably in financial services.
•Social media capabilities.
•Excellent written and verbal communication skills.
•Ability to create content for internal communications channels.
•Strong presentation skills.
Bachelor’s degree in Journalism, Communications, Public Relations required or equivalent Communications educational experience preferred
•Ability to navigate a large and complex organisation.
•Strong planning and organisational skills.
•Ability to handle multiple tasks simultaneously; prioritise and manage time effectively.
•Attention to detail.
What we Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
•23 days paid annual leave
Award winning pension scheme,
•Life assurance and
•Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer
Apply online here.